Practical AI Implementation

Stop buying AI promises. Start getting AI results.

Most organisations buy AI tools, hand them to employees, and expect magic. Instead they get meeting notes and email drafts. I help you move from AI theatre to actual transformation with frameworks built from 25+ years of implementation experience, not flashy marketing decks.

Login / Subscribe
Fiona

Built from 25+ years in the trenches

I’ve spent 25+ years implementing systems and consulting in contact centres, knowledge management, and compliance-driven environments where “move fast and break things” gets you sued, not celebrated. I’ve deployed AI in organizations where mistakes cost millions and regulators are watching every decision.

I’ve tested the promises and watched organisations waste millions on tools their teams don’t know how to use. I’ve also seen what happens when you get it right, when AI actually transforms workflows instead of just generating meeting notes. The difference isn’t the technology. It’s knowing how to implement it.

I’m not theorizing about AI transformation. I’m in it every day, leading global teams through complex implementations in banking, healthcare, and utilities. The kind of work where ‘good enough’ simply isn’t enough and one mistake has real consequences.

The difference isn’t the technology.
It’s knowing how to implement it.

How I can Help

Cut through the AI hype with practical implementation expertise

Whether you’re evaluating AI tools, building internal frameworks, or need hands-on implementation support, I help organizations move from vendor promises to working systems.

Grounded Insights

Deep-dive articles on AI implementation, sales enablement, and operational maturity, the substance that helps you understand what actually works.

Read Articles
Frameworks & Guides

Get frameworks, playbooks, and guides built from real deployments. AI pilot frameworks, ROI playbooks, sales enablement materials, and operational templates.

Get Resources
Work With Me

Hands-on help for AI implementation, knowledge management, sales team training, and operational maturity.
From half-day sessions to ongoing advisory.

Contact Me