Your KMS has a taxonomy. Your enterprise does not.
Why the semantic layer I spent years dismissing turns out to be the thing missing everywhere else.
-
-
You don’t have a knowledge base. You have a filing cabinet.
You pointed your AI at SharePoint and now it’s confidently wrong. Why? Because you don’t have a knowledge base. You have a filing cabinet. And until you understand the difference between a document repository and a KMS, your AI project is retrieving the wrong things, faster, at scale, with confidence.
-
Data Permissions vs Knowledge Governance
The risk isn’t that enterprise AI search tools don’t work. It’s that they work exactly as designed, for knowledge workers, not contact centres. When you use discovery infrastructure to do governance work, the permissions get respected. The governance does not.
-
The Unsexy Truth About AI and Knowledge Management
Why the invisible infrastructure nobody wants to build is still the foundation of success.
